April 17, 2015

ACUA to Provide Northfield Trash Collection Services Beginning Monday, April 20

The Atlantic County Utilities Authority (ACUA) will begin providing trash collection services in the City of Northfield on Monday, April 20. There will be no changes to the existing trash collection routes, schedule or guidelines, so residents should not notice any change in service.

“ACUA has been providing recycling collection services to the City of Northfield for more than 27 years,” said ACUA President Rick Dovey. “We are pleased to have the opportunity to now collect trash and we look forward to giving residents the same level of customer service that they have come to expect.”

Also beginning on Monday, the city, in conjunction with ACUA, is rolling out a new web-based tool that allows residents to report non-emergency neighborhood issues, such as a missed collection, a broken street light or a pothole.

“SeeClickFix is a web-based tool that allows citizens to report non-emergency neighborhood issues, either from the computer, or with their smart phone using the SeeClickFix app,” said Dovey. “Depending on what the issue is, it will be routed to the appropriate department either within the city or at ACUA. For example, a missed recycling pick-up would come to ACUA to be resolved, while a broken street light would be routed directly to Atlantic City Electric,” Dovey added.

“SeeClickFix will take us one step forward as technology continues to advance,” said Northfield Mayor Erland Chau. “Instead of having to look up phone numbers, then call Public Works or City Hall, users can report an issue in real time, and even upload a photo.  The web-based map displays all user comments, so it’s easy to see what’s been reported and resolved,” Chau noted.

Issues that can be reported through SeeClickFix include: potholes, street signs and street lights, issues with the bike path, Birch Grove Park and the playground at First Street.

“When a house or business’ recycling or trash pick-up is missed, a resident is able to use the See-Click-Fix app on their phone, go on the ACUA’s website, the SeeClickFix website, or the Northfield municipal website and report the issue,” said Dovey. “A work order is then generated and a crew will be dispatched to resolve the issue in a timely manner. This system is also used for homeowners to request a complimentary 20-gallon recycling bucket or for businesses to request complimentary 95 gallon recycling carts from ACUA,” Dovey noted.

“The goal is to improve the avenues that Northfield residents have to report issues within the city,” said Chau. “We’re optimistic that SeeClickFix will enable us to know about problems and resolve issues quickly.”

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